Return & Replacement Policy
We want every Clix Shop order to arrive safely, correctly and in excellent condition.
Shopping with confidence
At Clix Shop, we carefully work with our fulfillment and sourcing partners to make your shopping experience as smooth as possible. If your order arrives incorrect, damaged, broken or faulty, please contact us within the applicable return period so our team can review your request.
Incorrect Product
If you receive an item different from what you ordered, contact us and our team will review the issue.
Damaged or Broken
If your product arrives damaged or broken, please contact us as soon as possible with supporting evidence.
Faulty Product
If an item appears to be faulty, our support team will review the issue and guide you through the next steps.
When can you request a replacement?
A replacement request may be considered when the product received is:
Contact us within 7 days
For an eligible replacement request, please contact Clix Shop within 7 days from the date your order was delivered.
Help us understand the issue
When contacting us about a damaged, broken, faulty or incorrect product, please provide your order number and clear evidence of the issue.
Keep your product and packaging safe
When a replacement is approved, the product may need to be returned in its original product box and with its original accessories. Please keep the packaging, accessories and relevant product materials until your request has been reviewed.
PACKAGING
Change-of-mind returns
We do not offer replacements for change-of-mind requests. Replacement requests are intended for eligible issues such as incorrect, damaged, broken or faulty products.
About refunds
Clix Shop does not promise a general cash-refund option under this replacement policy. Eligible product issues are handled through the applicable replacement process. Any exceptional resolution will be reviewed by our support team according to the circumstances of the order.
How to request help
Follow these simple steps if there is a problem with your order.
Contact Us
Reach out to our support team with your order number.
Share Evidence
Send photos, video when requested, and explain the issue.
Review
Our team reviews your request and determines the next step.
Resolution
If approved, we arrange the applicable replacement process.
- Replacement eligibility is subject to review.
- Requests should be submitted within the applicable timeframe after delivery.
- Clear photos or video evidence may be required.
- Original packaging and accessories may be required for an approved replacement.
- Change-of-mind replacement requests are not accepted.
- Product-specific conditions may apply.
We're here to help.
Have an issue with your order? Contact our support team and keep your order number ready.